Privacy policy

SG Medical respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website.

1. Personal Data We Collect

We may collect personal data that you voluntarily provide through our website or when you contact us via messaging platforms (such as WhatsApp), including:

• Full name
• Email address
• Phone number (if provided)
• ‍Any information you include in your message

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type and version
• Pages visited and time spent on the website
• Device information

This information is collected using cookies or similar technologies.

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2. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To respond to your enquiries and messages
• To provide information about our medical services
• To manage and improve our website and services
• To comply with legal and regulatory requirements
• To protect our legal rights

We will only use your personal data for purposes that a reasonable person would consider appropriate in the circumstances.

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3. Disclosure of Personal Data

We do not sell your personal data.

We may disclose your personal data where necessary to:

• Our employees and authorised personnel
• Service providers who help us operate our website or IT systems
• Professional advisers (e.g., lawyers, auditors)
• Government or regulatory authorities where required by law

All third parties are required to protect your personal data and use it only for authorised purposes.

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4. Protection of Personal Data

We take reasonable administrative, technical, and physical measures to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, or disposal.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

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5. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When personal data is no longer needed, we will securely delete or anonymise it.

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6. Your Rights

Under the PDPA, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of your personal data
• Withdraw your consent for us to use your personal data (subject to legal or contractual restrictions)

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7. Cookies

Our website may use cookies or similar technologies to improve your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings, but some parts of the website may not function properly.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.